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Cancellation and Refund Policy

Effective Date: May 21, 2024

Thank you for choosing Whiteng Softwares Pvt Ltd. We value your business and strive to provide high-quality software solutions and services. This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of services and the process for requesting refunds. Please read this policy carefully.

1. Cancellation Policy

1.1. Software Products
– Trial Period: If you are not satisfied with our software product, you may cancel your subscription within the trial period (if applicable) specified at the time of purchase. No charges will be applied during this period.
– After Trial Period: Once the trial period has ended, cancellations can be made at any time, but no refunds will be provided for the remaining period of the subscription.

1.2. Custom Software Development and Services
– Project Initiation: A project may be canceled before the initiation phase. If the project has not yet commenced, a full refund will be provided.
– Post-Initiation: If a project is canceled after it has started, you will be billed for the work completed up to the cancellation date. The remaining balance, if any, will be refunded.
– Ongoing Services: For ongoing services (such as maintenance, support, or continuous development), you may cancel at any time. Services provided up to the cancellation date will be billed accordingly.

2. Refund Policy

2.1. Eligibility for Refunds
Refunds are provided based on the following criteria:
– Non-Satisfaction: If you are not satisfied with our product or services within the specified trial period or initial project phase, you may be eligible for a refund.
– Service Discrepancies: If there is a discrepancy in the services provided compared to what was agreed upon, please notify us within 14 days of the issue arising. We will investigate and determine eligibility for a refund.

2.2. Non-Refundable Items
Certain products and services are non-refundable, including but not limited to:
– Completed and delivered custom software projects.
– Any third-party services or licenses procured on your behalf.
– Services provided by our team where time and resources have been allocated and utilized.

2.3. Refund Process
To request a refund, please follow these steps:
1. Contact Us: Send an email to info@whitengsoftwares.com with your order details, including the reason for the refund request.
2. Review: Our team will review your request and may contact you for additional information.
3. Resolution: If your refund is approved, it will be processed within 10-15 business days. The refund will be issued to the original payment method used during the purchase.

3. Changes to This Policy

Whiteng Softwares Pvt Ltd reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically to stay informed of any changes.

4. Contact Us

If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:

Whiteng Softwares Pvt Ltd
Email: info@whitengsoftwares.com
Phone: + 91 202534047168
Address: Whiteng Softwares Pvt Ltd, Indiara Gruh nirman Sanstha, Datta Mandir Signal, Nashik Road, Nashik (Maharastra – India)